We are committed to delivering your orders with care and efficiency. Our team processes all purchases within 1-2 business days, ensuring your selected items are carefully packed and dispatched. Whether you're shopping for adventure-ready footwear, everyday essentials, or seasonal favorites, we prioritize both speed and quality in our shipping process. International orders may require additional handling time due to customs procedures.
Processing typically takes 1-2 business days after order confirmation. Delivery timelines vary based on your location and selected shipping method. Domestic shipments generally arrive within 3-7 business days, while international deliveries may take 10-20 business days. Note that holidays or peak seasons may occasionally extend these estimates. For time-sensitive needs, we recommend placing orders well in advance.
We offer the following shipping options: Standard Shipping (10-15 Business Days): 0-60$; Free (10-15 Business Days): 60$-9999$. Shipping fees are automatically calculated at checkout based on your order total and destination. Promotional periods may occasionally feature reduced or waived shipping costs—check our homepage for current offers.
We currently ship to most countries across North America, Europe, and parts of Asia-Pacific. Some remote locations or regions with import restrictions may be excluded. During checkout, our system will automatically confirm whether we can deliver to your address. For inquiries about specific destinations, please contact our support team before placing your order.
Once your order ships, you'll receive a confirmation email containing your tracking number and a link to monitor progress. Most carriers provide detailed updates including estimated delivery dates. If you haven't received tracking information within 3 business days of ordering, please check your spam folder or contact us at [email protected] for assistance.
While we strive for timely deliveries, occasional delays may occur due to carrier issues or customs clearance. If your package hasn't arrived within 5 business days of the estimated delivery date, please email [email protected] with your order number. For lost shipments, we'll initiate an investigation with the carrier and either resend your items or process a refund once the case is resolved.
International customers may be responsible for additional customs fees, taxes, or import duties imposed by their country. These charges are determined by local authorities and vary by destination. We cannot predict or control these fees, nor can we mark orders as "gifts" to avoid them. For guidance, we recommend contacting your local customs office before ordering. Note that refusal to pay these fees may result in package return or abandonment.
